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Frequent Ask Question

General


Help! I don’t know how to buy things online.

Here we will show you a quick and simple guide of steps from register till make payment.

1. Register an account as a user at www.ouyi.com.my
2. Shopping in the website
3. Add to cart the desire item(s)
4, Check out the shopping cart
5. Check the desired item quantity or other detail
6. Click “Checkout now” for your shopping cart
Choose the payment method
7. Apply if ANY promotion/voucher code OR credits OR balance
8. Check out order
9. Get the order ID
10. Make payment

PAYMENT


How to make payment?

OUYI supports SenangPay Gateway and currently is the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants’ online store in Malaysia to process online transactions in Ringgit Malaysia currency ( MYR ) in large extent and securely. You will only see the payment page after clicked ‘check out’ button.

SHIPPING


When will I receive my purchase?

Our customers call it “Flash Shipping”!
OUYI aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your ready stock purchase within 1-4 working days. And pre-ordered items within 10-14 days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: support@ouyi.com.my

ORDER


How can I check the status of my order(s)?

Please check in “Order”. After your order is posted out, your Order status will change from “Paid” to “Posted” with a courier company tracking number attached. For your convenience you may always check your Order Status using our Order Tracking System.

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