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Welcome to E Warranty

Warranty Exclusions

  1. Damage resulting from normal wear and tear (such as light bulb, filter, flexible hose, rubber gasket etc.)
  2. Damage on external finishing (discoloring after prolong usage), accessories, external, removable and/or breakable items (i.e. Glass door, tray, burner grid, rotisserie kit,batteries, knobs, oil cup, end cap, evaporator pan, strainer, enameled/chromes/stainless steel surface/finishing).
  3. Damage resulting from the act of neglect, misuse, default, unauthorized service, transportation, improper installation,disassembly, alteration and modification by any unauthorized party.
  4. Damage caused directly or indirectly by acts of Government strikes, lockout, fire explosion, and cause beyond the control of authorized agents.
  5. Abnormal voltage or the use of a generator and/or used not in accordance to the instruction manuals.

Terms and Conditions

  1. This warranty is valid only if the registration is completed and successfully sent back to Ouyi Marketing Sdn. Bhd.
  2. This warranty is effective for products purchased from authorized dealers only.
  3. The warranty is non-transferable.
  4. Customer shall follow all operating and routine maintenance specification/requirement provided in the user manual.
  5. The warranty is against defective parts and manufacturing fault only. Ouyi Marketing Sdn. Bhd. Shall at sole discretion either repair the product or replace it with the equivalent product. Ouyi Marketing may use new and/or reconditioned parts made by various manufacturers in performing warranty. In the case of repair or replacement, Ouyi Marketing Sdn. Bhd. shall own all the parts removed from the product.
  6. This product shall not be repaired or service by any party other than appointed agents. Our technical consultant has the right and authority to impose service charge(s)/decline repair of the product if the warranty card is failed to be presented by the customer when service is required.
  7. Warranty period: 3 years + 6 months for hood (motor warranty up to 12 years ), 1 year  + 6 months for hobs (Tempered Glass warranty up to 12 years), 1 year + 6 months for ovens start from 1st of April 2017.
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